HUMAN KEYMARITIME

Owner FAQ

Straight answers,
before you decide.

The questions owners ask us most often, answered plainly. If yours is not here, write to us.

The service

What does full yacht management include?

Everything needed to keep your yacht safe, ready and compliant without you having to manage it: a captain under our management, daily checks on board, planned maintenance, repairs and warranty follow-up, insurance, permits and safety equipment, running costs and a weekly owner report. You have one contact for all of it.

Is my yacht too small for professional management?

No. The yachts we look after today are under 12 metres. Smaller yachts usually have no full-time crew and no shore office behind them, which is exactly why they benefit from a structured routine, a maintenance plan and someone who answers for them.

I already have a captain. Can I still work with you?

Yes. Many owners keep their own captain and use our technical services: planned maintenance, repairs, diagnostics and the yard period. If you later want the full service, we can take over the routine and reporting as well.

Where do you operate?

We are based in Istanbul and work wherever your yacht is in Türkiye, from the Bosphorus and the Sea of Marmara to the Aegean and Mediterranean coasts. Our technical team travels to the yacht, in Türkiye and abroad: across the Mediterranean, from Greece and Italy to France, and as far as the Caribbean and the United States.

How do we start?

We begin with an inspection on board. You receive a written observation report listing what we found, ranked by safety, security, technical and comfort, with a proposed action plan. From there we agree the scope and the fee in writing, and take over with a handover checklist.

The same standard of care, whatever her size.

Fees and costs

How is your fee structured?

One fixed monthly management fee, agreed in writing for your yacht. It covers our management, the captain's daily routine, maintenance planning, reporting and the 24/7 owner line. Your yacht's running costs are kept separate, so you can always see what is management and what is operation.

Which costs are passed on at cost?

Provisions, cleaning supplies and consumables, fuel, and marina and berthing charges are passed on at cost, each with its receipt.

Do you need my approval for every expense?

No, and you would not want to be asked about every bottle of cleaner. Routine consumables are handled within the agreed budget. Parts, repairs and contractor work are quoted to you as a fixed price and approved before they start. The exception is urgent safety work, which is done immediately and reported to you the same day.

How will I see where the money went?

Every expense is recorded with a photo of its receipt and a category. You receive the costs in your weekly report and a monthly summary by category. At the end of the year you get an annual summary and a budget proposal for the next season.

On board and reporting

How do I know the captain is actually on board?

The captain checks in on board every morning. The time and location are recorded at the moment of check-in, together with a photo, and the daily checklist follows. You see this in your weekly report.

What is in the weekly owner report?

Check-ins, the checks carried out, issues opened and closed, maintenance due, engine hours, maintenance runs at sea and expenses by category. It is written to be read in a few minutes.

What happens if something urgent happens at night?

Our owner line is answered 24 hours a day by someone from our management or technical team who knows your yacht. Urgent safety issues are dealt with immediately and you are informed the same day.

Who carries out technical work?

Our technical team, which includes MTU-certified technical specialists with experience on superyacht propulsion and systems. Specialist work outside their scope goes to trusted contractors, quoted to you before it starts.

Foreign-flagged yachts

Can you look after a foreign-flagged yacht in Türkiye?

Yes. We coordinate the transit log, customs and entry or exit formalities through licensed yacht agents, keep the documents on file and watch the renewal dates. You deal with one contact. Our owner guide explains the basics.

Do you also help with buying or registering a yacht?

On request, we advise on yacht purchase and registration. Yacht management remains our core service.

Still have a question?

Yacht & ship management · 24/7operation@humankeyoffshore.com